|US Size||EU Size||Heel to Toe（in）||Heel to Toe (cm)|
1. How do I order?
1.Choose a color and size first, then add to cart.
(If you want to buy multiple styles or sizes, pls repeat step 1)
2.Click on the shopping cart in the upper right corner.
3.Go to the shopping cart and click the checkout button.
4.Fill in personal information.
5.Select the online payment method to pay and pay successfully to complete the order.
Tips：SOFORT,OXXO,Spei and Mercadopago payments：You need to click "Complete Order" first, jump to the corresponding payment page, and then pay.
2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) , PayPal payments , SOFORT payment , OXXO payment , Spei payment and Mercadopago Payment.
3. How secure is my online order?
100% Risk Free: When purchasing online with a credit card, all of your information is entered into an SSL-secured web page. Your information is then SSL encrypted and sent directly to the appropriate bank's network where your cards and transactions will be authorized and approved. Your credit card information is not stored on our servers.
4. How to choose the right shoe size?
We recommend that you choose the size according to your feet length. If you don't know, please choose the appropriate size according to the size of your usual sneakers. If you can't make a choice, please tell customer service(Here) and we will recommend a suitable size for you.
5. Can I return the item if it doesn't fit?
Without affecting the secondary sales, we support returning or replacing the goods within 14 days after receiving the goods, so please buy with confidence.
6. How long does shipping take & how can I track my package?
Shipment delivery time by destination:
US / Europe / Asia Shipment: 8 - 20 Working Days
All Other Countries: 10 - 25 Working Days
For more shipping details, please refer to: Here
Once the order has shipped, we will email your tracking number and order number. You can check your package based on the tracking number or order number. Letclo™ will focus on your package until you receive it.
Track My Order（Order number）: Here
Track My Order（Tracking number）: Here
7. About returns
100% Delivery Guarantee. We have a 14-day return policy. For more details see Return Policy Page. Also, make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the products.
Any questions or helps, pls email [email protected] or message us.