Returns & Exchanges
14 Days Guarantee
Thank you for shopping at Letclo™.
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 14 days of receipt for most items in new condition.
All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued. You are welcome to make an exchange as long as it is in stock or alternatively get a refund.
We do not accept returned items that were sent back directly without notifying us first.
1. Please contact Customer Service on our site or official email ([email protected]), indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.(The return shipping cost is borne by the buyer.)
4. Most returns are processed within 5 business days after we receive your package. After the processing is completed, the money will be automatically returned to your payment account.
1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item, please contact us within 14 days after receipt.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags, and mermaid blankets).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Letclo products .
Note: The original shipping fee is non-refundable.(Free shipping products will deduct a unified logistics fee of $7.99 USD.)
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit a help ticket from Contact Us once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.
If you run into any issues, feel free to drop us an email at [email protected].