Shipping Policy

NOTES
Delivery delay due to COVID-19
Due to the current worldwide disease situation, the delivery may be delayed, but rest assured that your order will still be shipped to you ASAP. Thank you again for your patience!
We recommend that you follow your local post office for the latest delivery information, as this information varies by region.
If you have any questions about orders that are in transit, please feel free to contact us. We care deeply about you and will do our best to catch up!
Contact: [email protected]


SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped. If you are not receive it, please check your spam mailbox first. If the spam mailbox has not received the order confirmation, please contact our customer service email: [email protected] we will send you the order confirmation in 12 hours for you. Please don't worry, we won't cause you any loss.

LOST/MISSING PACKAGES
Letclo are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

DELIVERY
Most orders will be shipped within 1-5 business days of being placed. In busy times we may need more time to ship your order and we greatly appreciate your patience. Our top priority is to send orders to you are soon as possible!

*Please note that we only process orders on business days (Monday-Friday).
*Total Delivery Time=Processing Time+ Shipping Time


ORDER STATUS
Once your order has shipped, we will send a notification to the email you provided when you placed the order. This notification should include a tracking number that will allow you to track your package from our distribution center to your front door.

NOTES: If you don't see delivery information when you click on the link to track your order, don't worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the time of our transmission to the first shipper scan at one of the destinations.

SHIPPING TIME
You will see an estimated shipping date on the checkout page. Shipping time may also vary from different regions.

United States
8-14 Business days

Canada
15-25 Business days

Germany, France, UK and other European countries

8-16 Business days

Australia, New Zealand
12-20 Business days

Central & South America(Colombia, Mexico, Brazil, etc.)
15-25 Business days

Asia
8-16 Business days

Africa
18-35 Business days
Max delivery time – 35 business days.

*This doesn’t include our 1-5 day processing time.
*All shipping times exclude clearance/customs delays

International Shipping Method
*Standard : First weight (≤500g): US$7.98 / Additional weight (>500g): +US$0.5 per 100g
*Express Feed : First weight (≤500g): US$11.98 / Additional weight (>500g): +US$0.5 per 100g
(Free shipping for orders greater than $79+)

Due to rising freight costs, prices in individual countries/regions have been adjusted: Here


MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.